A certain subset of the Agency's records are vital, meaning that they are absolutely essential in an emergency. It is difficult to decide which records are vital, and some instructions for doing so are presented in this guidance. In making this determination, the most crucial question is: Are these records vital to continuing the Agency's mission of protecting public health and the environment?
While all of the work that we do supports these efforts, some records are simply critical for continuation of functions and cannot be lost even in the most drastic situation in which access to records are lost for a prolonged period of time. Because of this, these vital records must be duplicated and stored off-site.
There are two types of vital records:
- Emergency Operating Records - Documents needed immediately, such as orders of succession.
- Legal and Financial Rights Records - Documents essential to protect the legal and financial rights of the Government and of the individuals directly affected by its activities, such as social security records.
Could you access the critical information your office needs to perform its key functions in the case of an emergency? Does your office have contingency plans in place for protecting its vital records in the case of a disaster?
If the answer to these questions is "no," you need to establish and maintain a vital records protection program for your office. A vital records program identifies and protects records and information necessary for the FAA to continue its key functions and activities in an emergency, and all Federal agencies are required by regulation (36 CFR 1223) to have one. The time to implement a vital records program is before you need it! This document outlines the steps you need to follow to establish and maintain a program for your office.
Step 1 - Identify your office's vital records
The first thing you need to do is to review the information and records maintained in your office and determine which ones would be needed in an emergency. There are three tiers of vital records protection. Tier 1 protects those records necessary in the first few hours of a crisis. Tier 2 records are necessary to respond to the emergency at hand. These records involve only that work which is necessary to handle the crisis. It is assumed that no day-to-day work will be done until the building is reopened or you have complete access to your records. Tier 3 records involve activities which are the most critical to the Agency mission. This assumes that your records are completely inaccessible for a prolonged period of time and the few most critical activities will need to be continued off-site without interruption.
Here are some examples:
Tier One: Those records necessary in the first few hours of a crisis.
Records that may be needed immediately
- Emergency preparedness plan (such as the Occupant Emergency Plan and the Continuity of Operations (COOP) Plan)
- Emergency telephone tree
- Delegations of authority
- Security clearance roster
- Office evacuation blueprints and maps (so emergency workers will know where they are going)
- Policy for talking to the media
- Copy of vital records inventory
Many of these records will be included in the office's COOP plan. For this reason, they are also known as "COOP vital records."
Tier Two: Those records necessary to respond to an emergency. These records involve only that work which is necessary to handle the crisis; it is assumed that no day-to-day work will be done until the building is reopened, and/or there is complete access to the records.
Records that may be needed to respond to the crisis
- System manuals for critical electronic databases and LANs
- Regulatory information (e.g., copies of regulations or data on air quality, etc., so important environmental monitoring work can continue)
Records that may be needed to provide employee benefits
- Personnel records for all employees, including medical records
- Time and attendance records (e.g., those located in IO/Program)
Records that may be needed to get back into the office
- Combinations and/or keys to get into locked areas
- Records recovery information (e.g., phone numbers of salvage companies)
Tier Three - Those records involving specific activities which are the most critical to the Agency mission. This assumes that the normal Agency records are unavailable for a prolonged period of time due to an emergency which causes long-term displacement of personnel and equipment from the work site to a new operating location. Most of the day-to-day work in this catastrophic situation would need to be recreated.
Any program-specific records on activities that are deemed to be of critical importance, in which case the work cannot be interrupted, even if, as in the worst case, the building has been destroyed and all of the Agency records are lost. The determination of tier three records must be made by each office. If an office decides that none of their work rises to this level of importance, there will be no tier three records.
There is a link between vital records and the COOP. Therefore, one of the criteria that can be used to determine an office's Tier 3 vital records is what the office has defined in its COOP as its "essential functions." Any records deemed necessary in supporting the office's essential functions should be a part of the office's set of vital records.
The acid test for vital records is as follows: for each record thought to be vital, ask:
- Can office's Agency critical work continue without record?
- Can the record be found elsewhere or reconstructed?
- Is it already protected elsewhere? (See step 3.)
- Is it considered unique and irreplaceable?
Step 2 - Prepare an inventory of vital records.
Next you need to prepare a listing, or inventory, of the records identified in Step 1. Decide who needs to have copies and establish a procedure to ensure the inventory is updated and sent to the appropriate people.
Everyone's cooperation is needed when preparing the inventory. It is necessary for the following people to be involved:
- Records Officers (ROs) - serve as vital records coordinators and implement the vital records program for their offices. Includes preparing the inventory and working with office staff to ensure records are protected. They may also have to compile information, such as a list of lock combinations.
- Management - Make a vital records program a priority as quickly as possible. This includes revising priorities of the staff to allow time to implement the program.
- Database Managers and LAN Administrators - Ensure electronic systems in their control are regularly backed up and accessible in an emergency. This may require storing copies and equipment to read the copies offsite.
- Staff - Be as cooperative as possible and assist where needed.
Step 3 - Determine how the records will be protected.
Now that you know which records in your office are vital and where they are located, you need to determine how to protect them. There are two basic choices: (1) duplicate them and store them offsite; or (2) collect them from other sources and recreate them.
The following is a list of questions that will assist you in making your decision.
- Can these records be found in locations other than this office and geographic location (e.g., a regional office, a State, or another Federal Agency)?
- Is the information contained in these records available in an electronic system or database?
- What is the most cost effective manner to recreate these vital records (e.g., storage on compact disks, photocopying, collecting them from another Agency)?
- Do these records contain any sensitive information which would require special handling?
- How often does the information need to be updated and who will be responsible for updating it?
Note: If you will be duplicating information, use electronic media whenever possible since the cost to reproduce and store information electronically will be less than duplicating and storing paper. It is also critical to have a backup in case the primary electronic system fails. This can be accomplished by copying onto CD-ROMs.
However, electronic media does have some potential pitfalls. Here are some issues to consider:
- Migrate information to new media when software and hardware changes. Records which can not be read with existing equipment are useless.
- Test the information once it is copied to be sure there are no errors. If there was an error when it was copied, waiting until you're trying to recover from a disaster is the wrong time to find out.
Step 4 - Designate an offsite storage location.
Based on the decisions made in Step 3, it is likely you will need to find an offsite location to store duplicates. Those of you in the Regions and Centers will have your own facilities. Here are some things to consider when selecting a location:
- 30 miles is considered sufficiently close for access, but far enough away so that the records will not be vulnerable for most emergencies.
- Records which will be needed immediately, such as the emergency preparedness plan and telephone tree, can be stored in a manager's home. However, it is important that another copy be stored in the central location for off-site storage. That will allow access to the record if the manager is not available.
- Other FAA COOP relocation offices (HQ and Regions), as well as the local Federal Records Center or commercial offsite storage, may be appropriate choices.
- You may need equipment (e.g., computers, microfilm readers) to read the records.
- The records will need to be immediately accessible, therefore, they should be stored as close to the facility for emergency off-site operations as possible. Commercial storage allows immediate access to the records at all times, which may not be possible at a government facility.
Step 5 - Protect the records.
Finally, once you have decided how the records are to be protected, add the information to your inventory. The inventory should show:
- The method of protection (e.g., photocopies);
- How often the records are updated (the rotation schedule) and who does it; and,
- Contact information if the records are to be collected from other locations.
Records should be updated as often as possible. Consider the risk to the recovery effort if the information is out of date. Consider the cost of keeping it updated.
Ensure that any other documents which contain information related to the office's vital records program, such as the office's COOP, reflect the most updated vital records program-related information.
Create a resource list of disaster recovery firms for your geographic area and update the information at least annually.
Don't forget to test your plan to be sure the recovery runs smoothly. Include drills on using the equipment, supplies, and procedures for vital records recovery.