At one time, records management was thought of as simply a way to cut down on the amount of paper in the office. Records schedules that allowed for the rapid destruction of the records, and microfilming (or lately imaging) systems that "got the paper off the floor" and freed up space were two of the cornerstones of an effective records management program.
There has always been a second component to records management - the need to provide for the "adequate and proper documentation" of activities as the Code of Federal Regulations (CFR) calls it. Agencies and programs ensure that they have "adequate and proper documentation" by developing recordkeeping requirements. In other words, "adequate and proper documentation" is our goal and recordkeeping requirements are the means to implement the goal. Recordkeeping requirements allow Agency programs to create and maintain documentation that is complete, consistent across offices, concise (only necessary documentation is included), compliant (meet all statutory, Federal and Agency requirements), and cost effective.
Despite all of the benefits that accrue from having recordkeeping requirements, few Federal agencies have developed a comprehensive recordkeeping requirements program. There are at least three reasons for this.
The three basic components (layers) of a comprehensive recordkeeping requirements package are:
Agencies shall identify, develop, issue, and periodically review their recordkeeping requirements for all their activities at all levels and locations and for all media. Recordkeeping requirements shall:
36 CFR 1220.32 Federal Records - General, Subpart C - Standards for Agency Recordkeeping Requirements
Let's look at each of the three components of a comprehensive recordkeeping requirements package.
The Agency is responsible for developing the overall framework for the recordkeeping requirements program. For example, the Agency issues policies and procedures covering:
Beneath this umbrella of Agency requirements exists a level of program-specific requirements. These requirements must address the types of records that must be kept to adequately and properly document an organization's activities.
Some requirements derive from legislation, as in cases where programs are required to maintain certain types of records such as dockets. Frequently, these are among our best documented activities because the Agency is very responsive to statutory requirements.
Other program requirements are less well identified, often because the "program" crosses organizational boundaries. At the FAA, there is an obvious need to develop an overall set of recordkeeping requirements for contract management, clearly laying out the recordkeeping responsibilities of the contracting officer, project officer, and work assignment manager/delivery order project officer.
At the program level, recordkeeping requirements must identify four types of information at a high level:
To give a concrete example, following is a list of records series needed for a "documentation strategy" for a Federal program.
The following are among the principal types of records necessary for documenting the a large Federal Program:
Records falling under each of these types may be found in all Agency offices at Headquarters, in the Regions, and at FAA Centers. They will include paper, microform, electronic information systems, maps, geographic information systems, computer models, as well as paper files.
The third level of recordkeeping requirements identifies what records are to be included in the specific records series and how they are to be arranged. Series level recordkeeping requirements incorporate a number of pieces of information that were discussed in earlier steps such as:
In addition, the series level recordkeeping requirements should address the following questions:
As much as 70% of the program records in an office can consist of "case files." Case files contain important documentation of program activities but often become voluminous. Frequently the problem is that although all the records in a case file relate to the same activity (issuing a permit for example) some of the documents (papers supporting the issuance of the permit or inspection reports) may not need the same retention as the permit itself.
One solution is to divide the documentation between the official case file and the case working file. The official case file consists of the essential documents concerning the action, normally those that are referenced most frequently, are needed for legal and administrative purposes, and which will have the longest retention. Other documents that support the official case file are maintained separately in a case working file. These records will normally have a shorter retention and may be stored off site because they are not used as frequently. It is important to note that case working files are records and cannot be destroyed without an approved records schedule.
Answers to these questions are best developed in work groups made up of program staff, administrative staff, program managers, and legal staff so that all documentation requirements are adequately addressed. In programs where active records are held by the program staff, it is necessary for all to agree to the recordkeeping requirements so that they are consistently implemented by everyone.
Page Last Modified: 01/06/12 16:45 EST
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