Please direct inquiries dealing with safety issues involving Southwest Airlines to this office. When you call or write, we will direct you to the appropriate inspector.
Customer Service, Customer Relations, or Lost Baggage
Please direct calls or complaints related to customer service, customer relations, or lost baggage to the Department of Transportation Aviation Consumer Protection Division:
Aviation Consumer Protection Division
400 7th Street, S.W. Washington, DC 20590
Please contact the Transportation Security Administration (TSA) for inquiries or complaints about aviation security:
Transportation Security Administration Contact Center
Department of Transportation Aviation Consumer Protection Division