United Airlines CMO Responsibilities
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- San Francisco CMO
- Denver Certificate Management Field Office (CMFO)
Inspector Jack Grossman manages the combined United Airlines CMO. Inspector Grossman operates out of the Denver office.
Denver CMO
The Denver CMO has responsibility for overseeing all operational aspects of the certificate, which includes aircrew training and flight operations worldwide. In addition, the DEN CMO also has certificate management responsibility for the newly certificated United Airlines Training Center. The center provides contract training to other carriers and airmen from around the world.
Inspector John Martin is the Principal Operations Inspector (POI) based in Denver and is the primary point of contact on issues dealing with United Airlines Operations.
San Francisco CMO
The San Francisco CMO oversees the United Airlines worldwide Maintenance program.
Assistant Office Manager Bradford Lewis; Inspector Steven Crutcher, the Principal Maintenance Inspector(PMI); and Inspector Kavin Krum, the Supervisory Principal Avionics Inspector, are based in San Francisco.
Contacts for United Airlines Maintenance and Operations
Direct all inquires about United Airlines maintenance and operations programs to the appropriate Principal Inspector in the offices listed above.
For calls or complaints related to:
- customer service
- customer relations
- lost baggage
- non-safety related areas of United's operations
Contact:
U.S. Department of Transportation (DOT)
Consumer Affairs Division Room 10405
400 7th Street, S.W.
Washington, DC 20590
Phone: (202) 366-2220
Or email DOT’s Aviation Consumer Protection Division.
Inquiries or complaints dealing with aviation security issues should be forwarded to the Transportation Security Administration (TSA).
