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Customer Service Appeals & Petitions

The Customer Service Initiative (CSI) provides a way for you to request reconsideration of a decision made by an Aviation Safety office. The goals of the Initiative are to:

Promote more consistency and fairness in applying FAA regulations
Make employees accountable for achieving Aviation Safety's mission
Promote earlier resolution of disagreements
Document Aviation Safety decisions

Customer Service Principles (MS Word)

Contact Aviation Safety Offices and Services for more about the CSI:

Aircraft Certification Service
Many aircraft design, manufacturing, and airworthiness issues can be resolved at your local Aircraft Certification Office (ACO) or Manufacturing Inspection District Office (MIDO).
- ACO services and Office Locator
- MIDO services and Office Locator
Flight Standards Service
- Customer Service Review Documentation Tool (MS Word)
- Customer Suggestion Form (MS Word)
- Operator’s Guide to the Aviation Safety Customer Service Initiative (MS Word)
- Flight Standards District Office (FSDO) Locator
Office of Aerospace Medicine
- How to Appeal Airman Medical Certification Decisions
- Who to Call for Certification Appeal Questions
Office of Rulemaking
- How to Petition for Exemption or Rulemaking or Reconsideration
Suspected Unapproved Parts Program Office (SUP)
- SUP Contact Information

Note: the following documents were written and developed when AVS' routing symbol was AVR. The Materials are being revised to reflect our new routing symbol.

Commitment

Materials

Pocket Card (PDF)
Wallet Information Card (PDF)
Customer Service Principles Poster (PDF)
Customer Service Review Checklist (MS Word)