Air Traffic Organization - Service Center

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The Service Center provides support services to the Directors of Operation and their service units in three service center locations; Atlanta, Fort Worth and Seattle. The three Service Center Directors are:

Map	Director
	Mark D. Ward Eastern Service Center Director 404-305-6220
	Gus Nezer Central Service Center Director 817-222-4013
	Ronald G. Beckerdite Western Service Center Director 425-203-4000

The role of the Service Center is to provide shared services which promote standardization of processes, efficiency and effectiveness which achieve results for the service units; En Route, Technical Operations, Terminal, and System Operations. The shared services model brings people together with similar expertise, allows sharing of ideas, collaboration to improve processes and enhances communication and sharing of resources. The Service Center is also an ATO contact point for other FAA organizations.

Each Service Center is comprised of five groups, Administrative Services, Business Services, Planning and Requirements, Operations Support, and Quality Control. Please see the brochures listed below for more information regarding each group across the three Service Center locations. Also included are current functional directories.

Service Center Brochures and Functional List
Group Brochures and Functional Directories	Western	Central	Eastern
Service Center
Administrative Services
Business Services
Planning and Requirements
Quality Control
Operations Support
Functional Directory

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