Alaska Flight Services Information Area Group
FSS Questionnaire - 2008
Your input is requested to help ensure our services meet your needs. Please do not hesitate to point out exceptional service as well as areas where
you see a need for improvement. Taking comments through June 16th.
Download the MS Word document below and fill it out, and send it in either via email to the address provided, fax or USPS. All the information is provided at the bottom of the document. If you have trouble with this contact us below and we will help you out.
If you don't have Word, the text from the document is listed below. You can simply print this and fax it in to the number provided at the bottom.
The 2008 Alaskan FSS Questionnaire (MS Word, 68 KB)
1. In what geographic region of Alaska do you fly the most?
____Northern _____Western ____Southeast ____Central
2. What type of Alaska flight operations or related work do you mainly conduct?
_____Part 91 VFR _____Part 91 IFR _____Part 135 VFR
_____Part 121 _____Provide Flight Instruction _____Student Receiving Instruction
_____Weather Observation _____Dispatch _____Government
_____Arpt Mgr _____Part 135 IFR _____Other
3. From what source(s) do you get Alaskan aviation weather information?
_____Flight Service _____Weather Cameras web site _____DUATS
_____NOAA/NWS web sites _____ADDS _____TV
_____Other (Please Identify)___________________________________________
4. How often do you contact Alaskan Flight Service Facilities?
_____Every flight _____Most flights _____Some flights _____*Never(*Please answer question 5)
5. If “Never” was selected in question four please indicate the reason(s) why Alaskan Flight Services were not used.
_____No need
_____Telephone calls not answered quickly enough
_____Telephone calls dropped
_____Radio calls not answered quickly enough
_____Radio calls not answered
_____Flight plans mishandled or lost
_____Recorded broadcast information incomplete or unavailable
_____Flight service specialists’ level of professionalism
_____Flight service specialists’ lack of knowledge
_____Telephone calls not handled by a specialist with specific local area knowledge
_____Inflexibility of government-mandated briefing formats
_____Prefer to file flight plans and be briefed through commercial service
_____Prefer to file flight plans and self-brief through DUATS
_____Prefer to have a personal flight plan and self brief on the Internet
_____Other (please specify)______________________________________________________
_____________________________________________________
_____________________________________________________
_____________________________________________________
6. Please circle your overall rating for each of the following Alaskan FAA Flight Services, (with 1 being poor and 10 being excellent) if you use them (if you don’t use a service, leave that line blank).
Poor >>> 1 2 3 4 5 6 7 8 9 10 >>> Excellent
______a. Pilot Weather Briefing
______b. In-flight Radio Communications
______c. Local Airport Advisory Service
______d. Telephone Information Briefing Service Recordings
______e. Transcribed Weather Broadcasts
______f. Notices to Airmen Dissemination
______g. Flight Services ATIS/AFIS
______h. Flight Services Special VFR Operations
______i. Pilot Report Processing
______j. Flight Plan Processing
______k. Phone call waiting time for service
______l. Radio call waiting time for service
______m. Flight Services Specialist Courtesy
______n. Flight Services Specialist Speech Quality
______o. Flight Services Specialist Area Knowledge
______p. Satellite Interpretation
______q. Message Relaying (for Lifeguard, etc)
______r. NEXRAD Interpretation
______s. Wx Camera Interpretation
______t. Other supporting services we offer
(Outreach, Pilot Meetings, Letters to Airmen, etc)
7. If Flight Service were to re-establish facilities at past locations, or establish facilities at new locations, where in each of the four geographical regions would you like to have a Flight Service Station?
8. Please assist us in identifying future sites for new Remote Communication Outlets in Alaska along with any special considerations for each
location:
9. In order to modernize Flight Services in Alaska what kind of new technology and/or functions would you add?
10. Which type of Flight Service Station in Alaska best meets your needs? Why?
______ Automated Flight Service Stations (AFSS)
WHY:_____________________________________________________________
______ Flight Service Stations (FSS)
WHY:_____________________________________________________________
11. If a deliverable and customizable preflight weather briefing packet for each authorized user became available, how would you like to receive this information?
______ Logging on to a website and then into your exclusive account.
______ Sent to your e-mail address at a selectable time.
12. If you participate in the Alaskan Master Flight Plan Program, how often do you review your profile?
______Annually ______Only when asked ______Never _______Do not participate
13. I responded to the 2007 survey.
________YES ________NO
Customer Comments: (Please elaborate on any of your input above and also provide comments on any other flight services issues or exceptional service you experienced, specifying the facilities used). Thanks!
Please respond to this survey by June 16, 2008. You may send this file electronically by downloading it off the web, saving it as an MS Word file, and emailing it to: Marshall Severson. The web page is in the Public Notices section at: http://www.alaska.faa.gov/at/. You can fax it to: 907-271-2850, or send via postal service to the address listed below, or give to any flight service facility for forwarding to: FAA, Alaska Flight Services Information Area Customer Survey
Attn: Marshall G. Severson, AJR-B72
222 W. 7th Avenue, Suite 14, Anchorage Alaska 99513-7987
Email: Marshall Severson
FAA Alaska Flight Services Customer Satisfaction Survey 2008
Questions about this survey?
Download the MS Word document below and fill it out, and send it in either via email to the address provided, fax or USPS. All the information is provided at the bottom of the document. If you have trouble with this contact us below and we will help you out.
If you don't have Word, the text from the document is listed below. You can simply print this and fax it in to the number provided at the bottom.
____Northern _____Western ____Southeast ____Central
2. What type of Alaska flight operations or related work do you mainly conduct?
_____Part 91 VFR _____Part 91 IFR _____Part 135 VFR
_____Part 121 _____Provide Flight Instruction _____Student Receiving Instruction
_____Weather Observation _____Dispatch _____Government
_____Arpt Mgr _____Part 135 IFR _____Other
3. From what source(s) do you get Alaskan aviation weather information?
_____Flight Service _____Weather Cameras web site _____DUATS
_____NOAA/NWS web sites _____ADDS _____TV
_____Other (Please Identify)___________________________________________
4. How often do you contact Alaskan Flight Service Facilities?
_____Every flight _____Most flights _____Some flights _____*Never(*Please answer question 5)
5. If “Never” was selected in question four please indicate the reason(s) why Alaskan Flight Services were not used.
_____No need
_____Telephone calls not answered quickly enough
_____Telephone calls dropped
_____Radio calls not answered quickly enough
_____Radio calls not answered
_____Flight plans mishandled or lost
_____Recorded broadcast information incomplete or unavailable
_____Flight service specialists’ level of professionalism
_____Flight service specialists’ lack of knowledge
_____Telephone calls not handled by a specialist with specific local area knowledge
_____Inflexibility of government-mandated briefing formats
_____Prefer to file flight plans and be briefed through commercial service
_____Prefer to file flight plans and self-brief through DUATS
_____Prefer to have a personal flight plan and self brief on the Internet
_____Other (please specify)______________________________________________________
_____________________________________________________
_____________________________________________________
_____________________________________________________
6. Please circle your overall rating for each of the following Alaskan FAA Flight Services, (with 1 being poor and 10 being excellent) if you use them (if you don’t use a service, leave that line blank).
Poor >>> 1 2 3 4 5 6 7 8 9 10 >>> Excellent
______a. Pilot Weather Briefing
______b. In-flight Radio Communications
______c. Local Airport Advisory Service
______d. Telephone Information Briefing Service Recordings
______e. Transcribed Weather Broadcasts
______f. Notices to Airmen Dissemination
______g. Flight Services ATIS/AFIS
______h. Flight Services Special VFR Operations
______i. Pilot Report Processing
______j. Flight Plan Processing
______k. Phone call waiting time for service
______l. Radio call waiting time for service
______m. Flight Services Specialist Courtesy
______n. Flight Services Specialist Speech Quality
______o. Flight Services Specialist Area Knowledge
______p. Satellite Interpretation
______q. Message Relaying (for Lifeguard, etc)
______r. NEXRAD Interpretation
______s. Wx Camera Interpretation
______t. Other supporting services we offer
(Outreach, Pilot Meetings, Letters to Airmen, etc)
7. If Flight Service were to re-establish facilities at past locations, or establish facilities at new locations, where in each of the four geographical regions would you like to have a Flight Service Station?
| Northern: | Central: | Southeast: | Western: |
| _______Bettles | ______Kodiak | ________Valdez | _______King Salmon |
| _______Galena | ______Merrill Field | ________Cordova | _______Bethel |
| _______Tanana | ______Gulkana | ________Yakutat | _______Unalaska |
| _______Other | ______Other | ________Other | _______Other |
| _______ | ______ | ________ | _______ |
9. In order to modernize Flight Services in Alaska what kind of new technology and/or functions would you add?
10. Which type of Flight Service Station in Alaska best meets your needs? Why?
______ Automated Flight Service Stations (AFSS)
WHY:_____________________________________________________________
______ Flight Service Stations (FSS)
WHY:_____________________________________________________________
11. If a deliverable and customizable preflight weather briefing packet for each authorized user became available, how would you like to receive this information?
______ Logging on to a website and then into your exclusive account.
______ Sent to your e-mail address at a selectable time.
12. If you participate in the Alaskan Master Flight Plan Program, how often do you review your profile?
______Annually ______Only when asked ______Never _______Do not participate
13. I responded to the 2007 survey.
________YES ________NO
Customer Comments: (Please elaborate on any of your input above and also provide comments on any other flight services issues or exceptional service you experienced, specifying the facilities used). Thanks!
Please respond to this survey by June 16, 2008. You may send this file electronically by downloading it off the web, saving it as an MS Word file, and emailing it to: Marshall Severson. The web page is in the Public Notices section at: http://www.alaska.faa.gov/at/. You can fax it to: 907-271-2850, or send via postal service to the address listed below, or give to any flight service facility for forwarding to: FAA, Alaska Flight Services Information Area Customer Survey
Attn: Marshall G. Severson, AJR-B72
222 W. 7th Avenue, Suite 14, Anchorage Alaska 99513-7987
Email: Marshall Severson
FAA Alaska Flight Services Customer Satisfaction Survey 2008
Questions about this survey?
