This office provides certificate-holding district offices (CHDO), Certificate Management Offices (CMO), and regional offices with on- and off-site technical guidance in a continuing effort to promote the standardized application of Safety Management System (SMS), the Safety Assurance System (SAS) and the Air Transportation Oversight System (ATOS) business process and associated automation.

The office solicits feedback from inspectors in the field during training and on-site visits; analyzes the feedback for impact on business processes; and channels this information to the Continual Improvement Program Office for incorporation into revised policies, procedures, and automation.

Stakeholder Feedback Form

Tony Zinn, Manager
Federal Aviation Administration
45005 Aviation Drive, Suite 131
Dulles, VA 20166

Phone:  (713) 557-0995