« Complaints about Airport Compliance
- Take it seriously. If the FAA has docketed the complaint, the FAA believes the allegations stated merit investigation.
- Understand the process. Review 14 CFR Part 16.
- Respond to each allegation.
- Tell us the story. Include supporting documentation needed to substantiate the facts.
- Recognize your obligations as an airport sponsor.
- Call names or make personal accusations.
- Send a copy of the grant assurances. You can refer to the assurances by number or statute.
- Ignore deadlines. If additional time is needed to respond, make a motion requesting additional time.
- Send unnecessary exhibits.
- Bring up unrelated issues. Focus on the allegations and the facts needed to respond.
- Be afraid to admit past mistakes that you have fixed. A Part 16 investigation focuses on current compliance.