FORWARD
This order is derived from a mutual goal of addressing quality
efforts at the national, regional, facility and individual level. It
provides specific guidance on investigation, reporting and recording
types of incidents that impact the quality of air traffic services. This
order represents several new ways of addressing quality assurance in a
manner designed to improve the system.
All concerned personnel shall familiarize themselves with the
provisions pertaining to their responsibilities.
Linda M. Schuessler
Manager, Air Traffic
Evaluations and Investigations Staff, AAT-20
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