August 27, 2010 | Running time 5:29
Colleen Barrett of Southwest Airlines discusses her companies “no apologies” view of the values they express and encourage. The company vows to be true to the purpose that they set out to accomplish, lay down clear expectations for their people and push their employees to take the business seriously, but not to take themselves seriously.
http://www.faa.gov/tv/?mediaId=135
MP4 ( 55 MB )