Press Release – Controllers At Fort Worth Flight Service Station, D/DW Tower Receive National Honors For Service
For Immediate Release
Release No. ASW 17-02
August 5, 2002
Contact: John Clabes, Roland Herwig
Phone: (405) 954-7500
FORT WORTH — The Federal Aviation Administration (FAA) today honored controllers working in two Texas facilities for their outstanding accomplishments and service during the past year.
Bill Peacock, director of the FAA's air traffic services, headed a list of dignitaries who recognized controllers at the Fort Worth Automated Flight Service Station and the Dallas/Fort Worth tower, both named national facilities of the year in a nationwide competition.
Phil Boyer, president of the Aircraft Owners and Pilots Association, the nation's largest organization of pilots, also spoke at the ceremonies.
The D/FW tower was named facility of the year in level 12 of the air traffic control system. Competition is based on customer service, operational efficiency, communications, employee development, external relations, resource management, professionalism, human resources and employee morale. The facility handles 100 arrivals per hour and some 785,000 operations (landings and takeoffs) a year.
The Fort Worth flight service station has one of the largest flight plan areas in the nation, covering more than 100,000 square miles in 120 counties and 640 airports. It is the third busiest flight service station in the national airspace system, issuing more than 838,000 briefings to pilots a year. On one day alone, Sept. 13, 2001, controllers handled 2,436 calls from pilots. Controllers will be honored for 29 flight assists to pilots who found themselves in unsafe conditions during 2001.