Key elements of an ACRM program are the development of CRM procedures, training of the instructor/evaluators, training of the fleet crews, and assessment of crew performance based on the airline's operational environment. Supporting elements to the development of ACRM training include the survey forms, changes to the Flight Operations Manual (FOM), Flight Standards Manual (FSM), and Quick Reference Handbook (QRH), the Line Oriented Flight Training/Line Operational Environment (LOFT/LOE) development process, and the Inter-Rater Reliability (IRR) process to standardize crew assessment. These are important supplements and examples are presented in the appendices.
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