The ACRM Training Manual (PDF) is organized around the steps an airline would follow to develop an ACRM training program. Those steps are based on the key elements of ACRM training development. The first two parts present background and introductory information an airline should consider prior to starting the development of a training program. The next four parts, Part 3 through Part 6, describe the actual steps, starting with the development of the CRM procedures to their implementation. The remainder of the document contains examples to guide and support the development process.
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