Safety Issues

Please direct inquiries dealing with safety issues involving Southwest Airlines to this office. When you call or write, we will direct you to the appropriate inspector.

Customer Service, Customer Relations, or Lost Baggage

Please direct calls or complaints related to customer service, customer relations, or lost baggage to the Department of Transportation Aviation Consumer Protection Division:

Aviation Security

Please contact the Transportation Security Administration (TSA) for inquiries or complaints about aviation security:

Transportation Security Administration Contact Center
(866) 289-9673

Additional Information

Department of Transportation Aviation Consumer Protection Division