Skip to page content
Official US Government Icon

Official websites use .gov
A .gov website belongs to an official government organization in the United States.

Secure Site Icon

Secure .gov websites use HTTPS
A lock ( ) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.

The latest general information on the Coronavirus (COVID-19) is available on Coronavirus.gov. For FAA-specific COVID-19 resources, please visit faa.gov/coronavirus.
United States Department of TransportationUnited States Department of Transportation

Call or Complaints to Southwest Airlines CMO

Safety Issues
Please direct inquiries dealing with safety issues involving Southwest Airlines to this office. When you call or write, we will direct you to the appropriate inspector.

Customer Service, Customer Relations, or Lost Baggage
Please direct calls or complaints related to customer service, customer relations, or lost baggage to the Department of Transportation Aviation Consumer Protection Division:

U.S. Department of Transportation
Aviation Consumer Protection Division
400 7th Street, S.W. Washington, DC 20590
(202) 366-2220

Aviation Security
Please contact the Transportation Security Administration (TSA) for inquiries or complaints about aviation security:

Transportation Security Administration Contact Center
(866) 289-9673

Additional Information
Department of Transportation Aviation Consumer Protection Division

Page last modified: