The Service Center provides support services to the Directors of Operation and their service units in three service center locations; Atlanta, Fort Worth and Seattle. The three Service Center Directors are:
|Mark D. Ward
Eastern Service Center Director
Central Service Center Director
|Ronald G. Beckerdite
Western Service Center Director
The role of the Service Center is to provide shared services which promote standardization of processes, efficiency and effectiveness which achieve results for the service units; En Route, Technical Operations, Terminal, and System Operations. The shared services model brings people together with similar expertise, allows sharing of ideas, collaboration to improve processes and enhances communication and sharing of resources. The Service Center is also an ATO contact point for other FAA organizations.
Each Service Center is comprised of five groups, Administrative Services, Business Services, Planning and Requirements, Operations Support, and Quality Control. Please see the brochures listed below for more information regarding each group across the three Service Center locations. Also included are current functional directories.
|Service Center Brochures and Functional List|
|Planning and Requirements|
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