The Service Center provides support services to the Directors of Operation and their service units in three service center locations; Atlanta, Fort Worth and Seattle. The three Service Center Directors are:

Map Director
Eastern Service Area Map Mark D. Ward
Eastern Service Center Director
404-305-6220
Central Service Area Map Gus Nezer
Central Service Center Director
817-222-4013
Western Service Area Map Ronald G. Beckerdite
Western Service Center Director
425-203-4000

The role of the Service Center is to provide shared services which promote standardization of processes, efficiency and effectiveness which achieve results for the service units; En Route, Technical Operations, Terminal, and System Operations. The shared services model brings people together with similar expertise, allows sharing of ideas, collaboration to improve processes and enhances communication and sharing of resources. The Service Center is also an ATO contact point for other FAA organizations.

Each Service Center is comprised of five groups, Administrative Services, Business Services, Planning and Requirements, Operations Support, and Quality Control. Please see the brochures listed below for more information regarding each group across the three Service Center locations. Also included are current functional directories.

Service Center Brochures and Functional List
Group Brochures
and
Functional Directories
Western Service Area Map
Western
Central Service Area Map
Central
Eastern Service Area Map
Eastern
Service Center Click to download Western Service Center Brochure Click to download Central Service Center Brochure Click to download Eastern Service Center Brochure
Administrative Services Click to download Western Service Center Administrative Services Brochure Click to download Central Service Center Administrative Services Brochure Click to download Eastern Service Center Administrative Services Brochure
Business Services Click to download Western Service Center Business Services Brochure Click to download Central Service Center Business Services Brochure Click to download Eastern Service Center Business Services Brochure
Planning and Requirements Click to download Western Service Center Planning and Requirements Brochure Click to download Central Service Center Planning and Requirements Brochure Click to download Eastern Service Center Planning and Requirements Brochure
Quality Control Click to download Western Service Center Quality Control Brochure Click to download Central Service Center Quality Control Brochure Click to download Eastern Service Center Quality Control Brochure
Operations Support Click to download Western Service Center Operations Support Brochure Click to download Central Service Center Operations Support Brochure Click to download Eastern Service Center Operations Support Brochure
Functional Directory Click to download Western Service Center Functional Directory Click to download Central Service Center Functional Directory Click to download Eastern Service Center Functional Directory

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