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System Operations Services

System Operations Services (AJR) provides a broad range of operational services as part of the Air Traffic Organization (ATO). All national air traffic flow management initiatives are provided by AJR along with policy and concept development for our new airport surface flow management programs. We are the focal for stakeholder interaction through formal Collaborative Decision Making venues and serve as FAA's Customer Advocate. We provide all national flight service functions and operational oversight to all National Airspace System (NAS) security issues. We provide the ATO with system performance analysis, trending and forecasting and we manage the FAA's data policy and orders. Therefore, if there are planned or unplanned impacts on the NAS we can deliver the critical operational benefits to keep it functioning efficiently and safely.

AJR's Strategic Plan focuses on working to become more strategic and predictive in the planning and execution of daily traffic management while accounting for disruptive events by analyzing traffic and constraints from the past built upon data driven analysis to make the NAS even safer and more efficient. Part of this strategic effort is known as PERTI. Each letter represents one of the five key points of the concept – Plan, Execute, Review, Train and Improve. Finally, in promoting the FAA's sophisticated approach to strategic air traffic system management we enable the global outreach to the international community on behalf of the ATO, providing subject matter experts and operational insight to our global partners.

With contributions from many parts of the organization, System Operations Services – "Makes the best aviation system in the world even better by providing integrated ATM solutions to complex challenges"

Directorates supporting System Operations:

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