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Flight Technologies and Procedures Division

Organizational Effectiveness Group


The Organizational Effectiveness Group ensures consistency, interdependence, critical thinking, and agility across the Division through implementation of SMS, SAS, QMS, professional development, and communications.


  • Ensures the maintenance and implementation of the QMS and quality processes are applied across the division.
  • Manages professional development effort for division employees and maintains the efforts for the Flight Standards Services OJT program.
  • Conducts strategic planning for the division through tools including the One Division Plan and the Annual Performance Plan.
  • Analyzes and evaluates field execution of special training programs related to flight technologies and PBN and assists the agency in the conduct of approved programs.

Projects and Programs

  • Business planning for the division
  • One Division Plan
  • Communications for the division
  • Change management
  • Employee development (including division workshops, OJT)
  • QMS and division processes
  • Records management (filing, document control, correspondence)
  • Safety Programs (SAS, SMS)

Federal Aviation Administration
Organizational Effectiveness Group
470 L’Enfant Plaza, Suite 4102
Washington, DC 20024

Phone: (202) 267-8790

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