FFP: The Buck Stops with Me
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When people fail to follow procedures, things can go very wrong very quickly – steps are forgotten, incorrect parts are used, jobs must be reworked, the "blame game" begins, flights are delayed, and work is non-compliant.
But when everyone follows procedures:
- Work is likely correct and compliant with manufacturer's recommendations and regulatory requirements
- No one forgets a step or a task
- There isn't any rework
- There aren't any return to the gate situations
- Maintenance work remains orderly
- All personnel are able to "sing from the same sheet of music"
- Personnel are looking out for one another
- Fewer voluntary disclosures are needed
- Customers are happy and everyone is safe