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A good negotiator knows how to be persuasive and exert influence, while sensitively seeking a solution that will benefit all parties.
Similarly, conflict resolution depends on strong interpersonal skills and the ability to establish a rapport with co-workers and customers alike.
Employees demonstrate their negotiation and conflict resolution skills by:
- Remaining calm and level-headed, even when faced with a difficult or unexpected situation
- Using leadership and teamwork skills to earn the trust and respect of co-workers
- Asking questions and actively listening to the answers
- Ensuring that physical and psychological stress is minimized for themselves and others
- Using written procedural information to support a position or action