Now that you're familiar with the various behaviors and communication styles that can help you champion a commitment to reducing FFP, it's time to take a look at how to use those tools on the job.
Joe and Phil are hard at work completing some line maintenance on a CRJ700, but things are going slowly. Joe has been on his cellphone off and on since they began their shift. When he's not talking on the phone, he's stopping work to check his phone.
Select the Play button to hear how Phil uses his safety champion skills – including taking ownership and negotiating a resolution – to handle this situation.