Section 2. Operations

1. INFORMATION REQUIREMENTS

1. Start assistance as soon as enough information has been obtained upon which to act. Information requirements will vary, depending on the existing situation. Minimum required information for inflight emergencies is:

1. Aircraft identification, type, and transponder.
2. Nature of the emergency.
3. Pilot's desires.

1. After initiating action, provide the altimeter setting, and obtain the following items or any other pertinent information from the pilot or aircraft operator as necessary:

1. Aircraft altitude.
2. Fuel remaining, in time.
3. Pilot-reported weather.
4. Pilot capability for IFR flight.
5. Time and place of last known position.
6. Heading since last known position.
7. Airspeed.
8. Navigation equipment capability.
9. NAVAID signals received.
10. Visible landmarks.
11. Aircraft color.
12. Number of people on board.
13. Point of departure and destination.
14. Emergency equipment on board.

1. FREQUENCY CHANGES

Provide assistance on the initial contact frequency. Change frequencies only when there is a valid reason. Advise the pilot to return to the initial frequency if unable to establish contact.

1. AIRCRAFT ORIENTATION

Orient an aircraft by the means most appropriate to the circumstances. Recognized methods include:

1. Radar.
2. NAVAIDs.
3. Pilotage.
4. Sighting by other aircraft.

1. ALTITUDE CHANGE FOR IMPROVED RECEPTION

If deemed necessary, and if weather and circumstances permit, recommend the aircraft maintain or increase altitude to improve communications or reception.

1. ALERTING CONTROL FACILITY

When an aircraft is considered to be in emergency status, alert the appropriate control facility, and forward the following information as available:

1. Facility/sector and position calling.
2. Nature of the emergency.
3. Flight plan, including color of aircraft, if known.
4. Time of last transmission received, by whom, and frequency used.
5. Last known position, estimated present position, and maximum range of flight of the aircraft based on remaining fuel and airspeed.
6. Action taken by reporting facility and proposed action.
7. Number of persons on board.
8. Fuel status.
9. Position of other aircraft near the aircraft's route of flight, when requested.
10. Whether an ELT signal has been heard or reported in the vicinity of the last known position.
11. Other pertinent information.

1. VFR AIRCRAFT IN WEATHER DIFFICULTY

If a VFR aircraft requests assistance when it encounters or is about to encounter IFR weather conditions, request the pilot contact the appropriate control facility. Inform that facility of the situation. If the pilot is unable to communicate with the control facility, relay information and clearances.

1. AIRCRAFT POSITION PLOTS

If necessary, plot the flight path of the aircraft on a chart, including position reports, predicted positions, possible range of flight, and any other pertinent information. Solicit the assistance of other aircraft known to be operating near the aircraft in distress. Forward the information to the appropriate control facility.

1. EMERGENCY LOCATOR TRANSMITTER (ELT) SIGNALS

When an ELT signal is heard or reported:

1. Notify the ARTCC, who will coordinate with the Rescue Coordination Center (RCC).
2. If the ELT signal report was received from an airborne aircraft, attempt to obtain the following information:

1. The aircraft altitude.
2. Where and when the signal was first heard.
3. Where and when maximum signal was heard.
4. Where and when signal faded or was lost. Solicit the assistance of other aircraft known to be operating in the signal area for the same information. Relay all information obtained to the ARTCC.

1. Attempt to obtain fixes or bearings on the signal and forward any information obtained to the ARTCC.

1. In addition to the above, when the ELT signal strength indicates the transmitter may be on the airport or in the vicinity, notify the on-site technical operations services personnel for their action.
2. Air traffic personnel must not leave their required duty stations to locate an ELT signal source.
3. Attempt to locate the signal source by checking all adjacent airports not already checked by other ATC facilities for the following information:

1. Can ELT signal be heard?
2. Does signal strength indicate transmitter may be on airport?
3. Can attempt be made to locate and silence transmitter?
4. Advise the results of any action taken. Forward all information obtained and action taken to the ARTCC.

1. Notify the ARTCC if the signal source is located and whether the aircraft is in distress, plus any action taken or proposed for silencing the transmitter. Request person who located signal's source to attempt to obtain ELT make, model, etc., for relay to RCC via the ARTCC.
2. Notify the ARTCC if the signal terminates prior to location of the source.

1. EXPLOSIVE CARGO

When you receive information that an emergency landing will be made with explosive cargo aboard, inform the pilot of the safest or least congested airport areas. Relay the explosive cargo information to:

1. The emergency equipment crew.
2. The airport management.
3. The appropriate military agencies when requested by the pilot.

1. EXPLOSIVE DETECTION DOG HANDLER TEAMS

Take the following actions upon receipt of a pilot request for the location of the nearest explosive detection K-9 team.

1. Obtain the aircraft's identification and current position, and advise the person in charge of the watch of the pilot's request.
2. Relay the pilot's request to the FAA Washington Operations Center, AEO-100, (202) 267-3333, and provide the aircraft identification and position.
3. AEO-100 will provide the nearest location. Have AEO-100 standby while the information is relayed to the pilot.
4. If the pilot wishes to divert to the airport location provided, obtain an estimated arrival time from the pilot, and advise the person in charge of the watch.
5. After the aircraft destination has been determined, provide the estimated arrival time to AEO-100. AEO-100 will then notify the appropriate airport authority at the diversion airport. In the event the K-9 team is not available at this airport, AEO-100 will advise the air traffic facility and provide them with the secondary location. Relay this to the pilot concerned for appropriate action.

1. INFLIGHT EQUIPMENT MALFUNCTIONS

When a pilot reports an inflight equipment malfunction, take the following action:

1. Request the nature and extent of any special handling desired.

1. Provide the maximum assistance possible consistent with equipment, workload, and any special handling requested.
2. Relay any special handling required or being provided to other specialists or facilities who will subsequently handle the aircraft.

1. MINIMUM FUEL

If an aircraft declares a state of “minimum fuel,” inform any facility to whom control jurisdiction is transferred of the minimum fuel problem and be alert for any occurrence which might delay the aircraft en route.

1. AIRCRAFT BOMB THREATS

1. When information is received from any source that a bomb has been placed on, in, or near an aircraft for the purpose of damaging or destroying such aircraft, notify the supervisor or facility manager. If the threat is general in nature, handle it as a suspicious activity. When the threat is targeted against a specific aircraft and you are in contact with that aircraft, take the following actions as appropriate:

1. Advise the pilot of the threat.
2. Report the threat to the Domestic Events Network (DEN) Air Traffic Security Coordinator (ATSC) via (844) 432-2962 (toll-free). If unable to contact the DEN ATSC notify the Transportation Security Administration/Transportation Security Operation Center (TSA/TSOC) directly at 703-563-3400.
3. Ask if the pilot desires to climb or descend to an altitude that would equalize or reduce the outside air pressure/existing cabin air pressure differential. Obtain and relay an appropriate clearance considering minimum en route altitude (MEA), minimum obstruction clearance altitude (MOCA), minimum reception altitude (MRA), and weather.

1. Handle the aircraft as an emergency, and/or provide the most expeditious handling possible with respect to the safety of other aircraft, weather conditions, ground facilities, and personnel.

1. Obtain and relay clearance to a new destination, if requested.
2. When a pilot requests technical assistance or if it is apparent that such assistance is needed, do NOT suggest what actions the pilot should take concerning a bomb, but obtain the following information and notify the supervisor who will contact the DEN ATSC or TSA/TSOC as explained in a2 above.

1. Type, series, and model of the aircraft.
2. Precise location/description of the bomb device, if known.
3. Other details which may be pertinent.

1. When a bomb threat involves an aircraft on the ground and you are in contact with the suspect aircraft, take the following actions in addition to those discussed in the preceding paragraphs which may be appropriate:

1. If the pilot ignores the threat, recommend that takeoff be delayed until the pilot or aircraft operator establishes that a bomb is not aboard.
2. Advise the aircraft to remain as far away from other aircraft and facilities as possible, to clear the runway, if appropriate, and to taxi to an isolated or designated search area. When it is impractical or if the pilot takes an alternative action, such as parking and offloading immediately, advise other aircraft to remain clear of the suspect aircraft by at least 100 yards, if able.

1. If you are unable to inform the suspect aircraft of a bomb threat or if you lose contact with the aircraft, advise your supervisor to contact the DEN ATSC for relay of pertinent details to other sectors or facilities, as deemed necessary.
2. When a pilot reports the discovery of a bomb or suspected bomb on an aircraft, determine the pilot's intentions and comply with his/her requests insofar as possible. Take all the actions discussed in the preceding paragraphs which may be appropriate under the existing circumstances.
3. The handling of aircraft when a hijacker has or is suspected of having a bomb requires special considerations. Be responsive to the pilot's requests and notify supervisory personnel. Apply hijacking procedures in accordance with FAA Order JO 7610.4, Special Operations, Chapter 7, and if needed, offer assistance to the pilot according to the preceding paragraphs.

1. EMERGENCY SECURITY CONTROL OF AIR TRAFFIC (ESCAT)

1. 32 CFR 245 Plan for the Emergency Security Control of Air Traffic (ESCAT) outlines responsibilities, procedures, and instructions for the security control of civil and military air traffic under various emergency conditions.
2. When notified of ESCAT implementation, follow the instructions received from the Air Traffic Control System Command Center (ATCSCC), ARTCC, and/or Domestic Events Network (DEN) air traffic security coordinator (ATSC).

1. To ensure that ESCAT actions can be taken expeditiously, periodic ESCAT tests will be conducted in connection with NORAD exercises. Tests may be local, regional, or national in scope.
2. FSS must participate in tests except where such participation will involve the safety of aircraft.
3. During ESCAT tests, all actions will be simulated.

1. SUSPICIOUS UNMANNED AIRCRAFT SYSTEMS (UAS) ACTIVITY

Notify the operations supervisor or controller-in-charge of aircraft/pilot activity, including Unmanned Aircraft System (UAS) operations that are considered suspicious, as prescribed in FAA Orders JO 7610.4, JO 7210.3 and JO 7210.632.