USA Banner

Official US Government Icon

Official websites use .gov
A .gov website belongs to an official government organization in the United States.

Secure Site Icon

Secure .gov websites use HTTPS
A lock ( ) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.

United States Department of Transportation United States Department of Transportation

What is the role of the FAA Ombudsman?

The Regional Ombudsman is a designated role that works with the Regional Administrator to ensure public inquires related to aviation noise, pollution, and safety are properly addressed.

Each Community Engagement Officer serve as the Regional Ombudsman for their specific region, as the role is concurrent with the community outreach responsibilities of the CEO.

The Regional Ombudsman:

  • Serves as a regional liaison with the public, including community groups, on issues regarding aircraft noise, pollution and safety.
  • Makes recommendations to the Regional Administrator for the region to address concerns raised by the public and improve the consideration of public comments in decision-making processes.
  • Is consulted on proposed changes in aircraft operations affecting the region, including arrival and departure routes, in order to minimize environmental impacts, including noise.

To contact the FAA Aviation Noise Ombudsman, please send an email to 9-awa-noiseombudsman@faa.gov.

In addition, to find the contact information for the Aviation Noise Ombudsman, visit: https://www.faa.gov/about/office_org/headquarters_offices/apl/noise_emissions/airport_aircraft_noise_issues/noise_ombudsman/.