USA Banner

Official US Government Icon

Official websites use .gov
A .gov website belongs to an official government organization in the United States.

Secure Site Icon

Secure .gov websites use HTTPS
A lock ( ) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.

United States Department of Transportation United States Department of Transportation

Contact Us

For a timely response to your question or concern, use the following contact information to find a point of contact or report an issue.

Airplane IconSafety and Operations: Want to learn more about issues in aviation?

Drone IconUnmanned Aircraft Systems (UAS): Want to learn more about UAS or drones?

Map Marker IconFAA Locations: Looking for an office?

Communications IconFAA Hotline: Help prevent aviation safety issues and violations

Magnifying Glass IconFreedom of Information Act (FOIA): Seeking public records and information?

FOIA gives individuals the right to access information from the Federal Government. Visit the FOIA website to learn how to

  • File a FOIA request
  • View the FAA's FOIA library
  • Contact a FOIA Coordinator

DOT SealConsumer Protection: Experienced an issue with airline service?

Visit the Department of Transportation's Aviation Consumer Protection Division in order to

  • Report a concern about airline service, including:
    • Lost or damaged baggage
    • Baggage fees
    • Ticketing
    • Denied boarding
    • Flight delays
    • Aircraft disinfection
    • Customer service (refunds, travel with children or pets)
    • Discrimination
  • View Air Travel Consumer Reports
  • Learn about the rights of air travel passengers

Homeland Security SealAirport Security: Need to report a transportation security issue?

Contact the Transportation Security Administration's (TSA) online help center or call 866-289-9673 to

  • Submit a complaint or report about:
    • TSA screening technologies and/or processes
    • Missing or damaged items
    • Permitted or prohibited items
  • Report security concerns, such as instances of aviation security violations
  • Ask questions about the TSA Screening Process

FCC LogoCell Towers: See a light outage?

Contact the Federal Communications Commission's Public Safety Support Center or call 202-418-1122 to report tower lighting outages.

  Press Office: Media Inquiries

Media specialists review and respond to inquiries from 7 a.m. to 9 p.m. ET on weekdays and from 9 a.m. to 9 p.m. ET on weekends. Please email inquiries to along with your deadline.

Plus IconAdditional Resources

Still have a question or concern? Please call 866-TELL-FAA (866-835-5322) or, for TTY/TDD, use the Telecommunications Relay Service.

Last updated: Monday, March 4, 2024