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United States Department of Transportation United States Department of Transportation

How can an employer find a service agent (e.g., Consortium/Third-Party Administrator (C/TPA), Medical Review Officer (MRO), collector, etc.) to help administer its drug and alcohol testing program?

View the full FAQ here.

Unfortunately, the Federal Aviation Administration (FAA) does not maintain or distribute a listing of available service agents. We recommend that employers talk to other local aviation employers, search the local yellow pages or the Internet, or visit the Department of Transportation's website.

For lists of qualified MROs, visit the American Association of Medical Review Officers (AAMRO) website or the Medical Review Officers Certification Council (MROCC) website.

If you have any further questions or need additional guidance that is more specific to your situation, please contact the FAA Drug Abatement Division at (202) 267-8442 or drugabatement@faa.gov.

Please visit our website to learn more about the program.