Skip to page content

USA Banner

Official US Government Icon

Official websites use .gov
A .gov website belongs to an official government organization in the United States.

Secure Site Icon

Secure .gov websites use HTTPS
A lock ( ) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.

Site Notification

Site Notification

United States Department of TransportationUnited States Department of Transportation

Order JO 3400.20 - Individual Performance Management (IPM) for Operational Personnel

Document Information

JO 3400.20
Individual Performance Management (IPM) for Operational Personnel
Date issued
Office of Primary Responsibility
AJT-0, Terminal Services VP office
Access restriction
Order purpose statement

This order provides systematic process designed to articulate operationalperformance expectations, manage employee operational performance, and assist employees in reaching their fullest performance potential while working in the operational environment. IPM is an on-going, comprehensive review of skills by operational personnel in the performance of their duties. Managing operational performance on a continuous basis creates important opportunities for managers and employees to have meaningful discussions about the appropriate methods and techniques employed in the delivery of air traffic services.


For more information, contact