Chapter 11. FAA Contract Tower Operation and Administration ▶ Section 1. Organizational Responsibilities 11-1-1. ATO LEVEL OF SUPPORT 11-1-2. FAA HEADQUARTERS 11-1-3. ATO SERVICE CENTERS 11-1-4. AJT DISTRICT OFFICES ▶ Section 2. Operations and Staffing 11-2-1. REQUESTS FOR ADDITIONAL SERVICES 11-2-2. FAA STAFFING FOR SPECIAL EVENTS 11-2-3. LETTERS OF AGREEMENT (LOA) 11-2-4. EMERGENCY AND CONTINGENCY SITUATIONS 11-2-5. FACILITY DIRECTIVES REPOSITORY (FDR) 11-2-6. FAA CONTRACT TOWER (FCT) AIR TRAFFIC CONTROLLER ELIGIBILITY ▶ Section 3. Training 11-3-1. TESTING AND CERTIFICATION 11-3-2. BRIEFING/TRAINING ITEMS 11-3-3. CIC DESIGNATION AT FCT‐OPERATED FACILITIES ▶ Section 4. Documents, Forms, and Charts 11-4-1. OPERATIONAL DIRECTIVES 11-4-2. PROVISION OF INFORMATION AND DATA 11-4-3. FORMS AND CHARTS 11-4-4. TRAINING MATERIAL ▶ Section 5. Operational Documents, Directives, and Regulations 11-5-1. FAA DOCUMENTS, DIRECTIVES, AND REGULATIONS