Chapter 11. FAA Contract Tower Operation and AdministrationSection 1. Organizational Responsibilities11-1-1. ATO LEVEL OF SUPPORT11-1-2. FAA HEADQUARTERS11-1-3. ATO SERVICE CENTERS11-1-4. AJT DISTRICT OFFICESSection 2. Operations and Staffing11-2-1. REQUESTS FOR ADDITIONAL SERVICES11-2-2. FAA STAFFING FOR SPECIAL EVENTS11-2-3. LETTERS OF AGREEMENT (LOA)11-2-4. EMERGENCY AND CONTINGENCY SITUATIONS11-2-5. FACILITY DIRECTIVES REPOSITORY (FDR)11-2-6. FAA CONTRACT TOWER (FCT) AIR TRAFFIC CONTROLLER ELIGIBILITYSection 3. Training11-3-1. TESTING AND CERTIFICATION11-3-2. BRIEFING/TRAINING ITEMSSection 4. Documents, Forms, and Charts11-4-1. OPERATIONAL DIRECTIVES11-4-2. PROVISION OF INFORMATION AND DATA11-4-3. FORMS AND CHARTS11-4-4. TRAINING MATERIALSection 5. Operational Documents, Directives, and Regulations11-5-1. FAA DOCUMENTS, DIRECTIVES, AND REGULATIONS