Washington Headquarters

In our efforts to remedy the effects of past discrimination, the FAA will affirmatively engage in employment efforts to increase representation of underrepresented minorities, women, and people with disabilities. We will similarly engage in affirmative efforts with regard to federally assisted programs and other activities. All our affirmative efforts will be in strict accordance with law. Every management official must provide leadership and support for agency programs, through ensuring that all programs, practices, and activities are administered in accordance with pertinent laws and agency policy.

Click on one of the categories listed below for the specific regional information:

• National Airport Program Services
• National EEO Complaint Services
• Equal Employment Opportunity Consulting Group

Related Links

• Departmental Office of Civil Rights (DOCR)

National External Program Team

The National External Program Services staff assists, represents, and advises the headquarters managers and employees, and regional civil rights staff on civil rights and equal opportunity matters.  They handle external complaints from airport customers on issues of discrimination under Title VI of the Civil Rights Act (race/color/national origin), the Americans with Disabilities Act (disability), Title IX of the Education Amendments (gender), and the Age Discrimination Act (age).

Mailing Address

Federal Aviation Administration
800 Independence Ave., SW
Washington, DC 20591

• Main Phone: (202) 267-3258
• Office Fax: (202) 267-5565
• Location: Room 1030, FOB 10A
• Hours of operations: From 7:00 a.m. to 6:00 p.m. Eastern Time

Equal Employment Opportunity Consulting Group

The EEO Consulting Group represents, assists, and advises the Assistant Administrator for Civil Rights on civil rights and equal employment opportunity matters pertaining to affirmative employment, special emphasis programs and outreach. They also assist and advise other Headquarters managers and employees on civil rights and equal employment opportunity matters pertaining to those areas mentioned above.

The National Special Emphasis programs that have been created via Presidential Executive Order are:

• Federal Women's Program
• Hispanic Employment Program
• People with Disabilities Program

Mailing Address

FOB 10B
600 Independence Avenue, S.W., Suite 2E150
Washington, DC 20591

• Main Phone: (202) 385-8130
• Office Fax: (202) 493-4341
• Location: Room FOB 10B,
  600 Independence Ave., SW
  2nd Floor, Column J-N
• Hours of operations: From 7:00 a.m. to 6:00 p.m. Eastern Time

EEO Policy and Alternative Dispute Resolution (ADR)

The Civil Rights Complaint Services Staff represents, assists, and advises the Assistant Administrator for Civil Rights on civil rights and equal employment opportunity matters pertaining to EEO complaints. They also assist and advise other managers and employees on civil rights and equal employment opportunity matters pertaining to EEO complaints. They handle internal complaints for employees on issues of discrimination. Training is conducted for Equal Employment Opportunity (EEO) Counselors and Alternative Dispute Resolution (ADR) Mediators.

In addition, the staff manages the National Intake Unit, National Tracking System, and National Implementation of laws, regulations, policies, etc., for the Office of Civil Rights.

• The National Intake Unit is the main entry point into the EEO Pre-Complaint process.
• The National Tracking System is used to control and track all EEO Complaints.

The National Implementation of laws, regulations, policies, etc. ensures all are performed uniformly and consistently throughout the Office of Civil Rights and the FAA. Also, the staff writes policy as necessary which is implemented nationwide.

Mailing Address

Federal Aviation Administration
WJH Technical Center, ACT-9
Building 300, 4th Floor, G43
Atlantic City Int'l Airport, NJ 08405
Main Phone: (609) 485-6675, (609) 485-7454 (TTY)
National Intake Unit Phone: 888-WK IT OUT (888) 954-8688
National Intake Unit TTY: (800)877-8339(relay service)
Office Fax: (609) 485-4667
Hours of operations: From 8:00 a.m. to 5:30 p.m. Eastern Time

Field Offices

• Alaskan Region
• Central Region
• Eastern Region
• Great Lakes
• Mike Monroney Aeronautical Center
• New England Region
• Northwest Mountain Region
• Southern Region
• Southwest Region
• Western-Pacific Region
• William J. Hughes Technical Center

Airport Disability Compliance Program (ADCP)

ADCP's mission is to ensure:

• Airport operators/sponsors meet their obligations with regard to regulatory requirements
• Travelers with disabilities have access to the activities, programs, and services that an airport provides to all travelers
• Increased awareness of accessible air travel for people with disabilities

What We Do

Our staff supports the following activities:

• On-site training on regulatory requirements and best practices
• Periodic compliance reviews of airports
• Development of resources for airport operators (manuals, information pamphlets, webinars, conferences)

Have a complaint about accessibility at an airport?

Please contact the airport owner/operator and/or the airport ADA/504 Coordinator first.

If your issue is not resolved, please contact the FAA Airport Disability Compliance Program. We investigate complaints from travelers with disabilities who did not have the same level of access that an airport provides to all travelers under accessibility requirements and regulations.

For complaints involving security checkpoints, please contact the Transportation Security Administration.

For complaints involving airline operators, please contact the Aviation Consumer Protection.

Laws and Regulations

• Non-discrimination on the Basis of Disability in Programs or Activities Receiving Federal Financial Assistance (49 CFR Part 27); commonly known as Section 504 of the Rehabilitation Act
• American with Disabilities Act
• American with Disability Act, Accessibility Standards
  • 1991 Standards
  • 2010 Standards
• Nondiscrimination on the Basis of Disability in Air Travel (14 CFR Part 382)
• U.S. Department of Justice Guidance for Provision of Curb Ramps
• Q and A for Department of Justice Guidance for Provision of Curb Ramps

Contact Us

Contact us to receive information about

• new and upcoming regulations
• free webinars on accessibility
• ADCP conferences

Phone: 847-294-7209
Fax: 847-294-7265
TTY: 800-526-0844
Email: 9-agl-ada-504@faa.gov