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Airport Civil Rights Programs

Airport Disability Compliance Program (ADCP)

ADCP's mission is to ensure:

  • Airport operators/sponsors meet their obligations with regard to regulatory requirements
  • Travelers with disabilities have access to the activities, programs, and services that an airport provides to all travelers
  • Increased awareness of accessible air travel for people with disabilities

What We Do

Our staff supports the following activities:

  • On-site training on regulatory requirements and best practices
  • Periodic compliance reviews of airports
  • Development of resources for airport operators (manuals, information pamphlets, webinars, conferences)

Have a complaint about accessibility at an airport?

Please contact the airport owner/operator and/or the airport ADA/504 Coordinator first.

If your issue is not resolved, please contact the FAA Airport Disability Compliance Program. We investigate complaints from travelers with disabilities who did not have the same level of access that an airport provides to all travelers under accessibility requirements and regulations.

For complaints involving security checkpoints, please contact the Transportation Security Administration.

For complaints involving airline operators, please contact the Aviation Consumer Protection.

Laws and Regulations

Contact Us

Contact us to receive information about

  • new and upcoming regulations
  • free webinars on accessibility
  • ADCP conferences
Federal Aviation Administration
Office of Civil Rights
Airport Disability Compliance Program
2300 E. Devon Avenue, Suite 440
Des Plaines, IL 60018

Phone: 847-294-7209
Fax: 847-294-7265
TTY: 800-526-0844
Email: 9-agl-ada-504@faa.gov

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This page was originally published at: https://www.faa.gov/about/office_org/headquarters_offices/acr/com_civ_support/disability_compliance/