Designee Management System (DMS)
The Designee Management System (DMS) serves as a unified AVS platform for managing every facet of the lifecycle of the Administrator's individual representatives, also known as designees. The AVS DMS is the culmination of several years of effort to consolidate independent designee management policies into a comprehensive AVS-level policy, providing a holistic approach to the oversight and management of designees.
DMS is designed to have common designee policy and automation work interdependently to support AVS. DMS establishes common processes across all AVS individual designee programs and represents a "one-AVS solution" for all aspects of designee management. The core high-level common processes include application for designation; selection of an individual for appointment; appointment and orientation of new designees; oversight activities; and suspension and termination. For some organizations, DMS will also provide key information leading to better visibility into designee activity at all levels.
Currently, there are more than 8,000 active designees in DMS.
- Login.gov - General information What is Login.gov? | Login.gov
- Call Center: (844) 875-6446. The call center operates 24 hours a day/7 days a week.
- FAA MyIT Service Desk - Contact for issues with the IT tool such as password resets, lockouts, system not functioning, etc. Do not contact for questions with policy, qualifications, etc.
- Phone: 1-844-FAA-MyIT (322-6948) or email: helpdesk@faa.gov
- DMS Support Mailbox - Non-IT related questions regarding DMS, first consult your managing specialists. If your managing specialist is unable to provide assistance, select the mailbox for your designee type:
- AME: 9-avs-dms-ame@faa.gov
- DCTO-E: 9-avs-awa-aov-dctoe@faa.gov
- DER: 9-avs-air-der-dms-feedback@faa.gov
- DER Training: 9-AMC-Aircraft-Certification-Designees@faa.gov
- DMIR/DAR-F: 9-avs-air-designee-feedback@faa.gov
- DMIR/DAR-F Training: designeeseminars@faa.gov
- DPE/DME/DPRE/DAR-T: 9-AVS-AFS-DMS-Feedback@faa.gov
- DPE/DME/DPRE/DAR-T Training: designeeseminars@faa.gov
- TCE/APD/DADE: 9-AFS-650-DMS-Feedback-AirTransportationDesignees@faa.gov
- ODA: 9-AVS-ODA-Office@faa.gov
- ODA Administrator/Seminar Training: 9-AMC-Aircraft-Certification-Designees@faa.gov