Field Support Program Office

The Field Support Program Office (FSPO) serves as the link between knowledge and practical application for the Flight Standards workforce through outreach, training, and tailored technical assistance to continuously improve system safety.

Field Support provides all Safety Assurance Offices and other specific Flight Standards Offices with technical guidance in a continuing effort to promote the standardized application of Safety Assurance System (SAS) business processes, system safety concepts, and associated automation.

Field Support develops and provides on-site and virtual support in the form of effective and efficient briefings, live interactive webinars, and educational support materials to internal and external stakeholders.  Additionally, Field Support assists in training development and provides formal FAA training to the Flight Standards workforce.

Field Support contacts SAS Users that have submitted information into the SAS Feedback system and incorporates their input into educational products and assists in analyzing the information for the continuous improvement of SAS policy and automation.

Field Support provides assistance for Initial Certification, Certification Services Oversight Process (CSOP), and External Portal through the SAS Certification Helpdesk.  This includes the development of supporting materials, such as Checklists and Q Cards, which are readily available on the SAS Resource Guide (SRG) for internal stakeholders and the External Portal Information Guide for external stakeholders.

Contact:
Suzette Rash, Manager
Federal Aviation Administration
13873 Park Center Road, Suite 160
Herndon, VA 20171

Phone:  703-776-0677

Email