Service Level Management
| Concept of Operations SWIM Service Level Management (SSLM), Version 1.0.0 (October 27, 2022) (PDF) |
This document provides an overview of a proposed process and framework for conducting Service Level Management (SLM) in the context of SWIM. It presents a common methodology for helping SWIM stakeholders understand the purpose of all the activities and relationships involved in SLM. |
| Handbook, Preparation of SWIM Cloud Service Level Agreement (SLA-C), (June 24, 2024) (PDF) | This handbook provides a set of guidelines for the preparation of an SLA between an application on the Cloud and a user of that application. |
| SWIM Service Level Agreement (SLA) Template, Version 1.0.0 (November 2024) (PDF) | This document outlines a template for creating Service Level Agreements (SLAs) between SWIM service providers and consumers. |
Last updated: Wednesday, December 11, 2024