DMS Support Contacts

• FAA MyIT Service Desk - Contact for issues with the IT tool such as password resets, lockouts, system not functioning, etc. Do not contact for questions with policy, qualifications, etc.
  • Phone: 1-844-FAA-MyIT (322-6948) or email: helpdesk@faa.gov

• DMS Support Mailbox - For any non-IT related questions you may have regarding DMS, please first consult your managing specialists. If your managing specialist is unable to provide assistance, please select the mailbox for your designee type:
  • AME: 9-avs-dms-ame@faa.gov
  • DCTO-E: 9-avs-awa-aov-dctoe@faa.gov
  • DER: 9-avs-air-der-dms-feedback@faa.gov
  • DMIR/DAR-F: 9-avs-air-designee-feedback@faa.gov
  • DPE/DME/DPRE/DAR-T: 9-AVS-AFS-DMS-Feedback@faa.gov
  • TCE/APD/DADE: 9-AFS-650-DMS-Feedback-AirTransportationDesignees@faa.gov

• DMS Training Registration (formerly DRS) - For questions on training registration within DMS, please contact the course manager or send an email to a type-specific mailbox listed above.