FAA Privacy and Website Policy

We respect your right to privacy and will protect it when you visit our website.

This Privacy Policy explains our online information practices, including how we collect and use your personal information. It does not apply to third-party websites that you are able to reach from FAA.gov, nor does it cover practices of other areas within the U.S. Department of Transportation. We encourage you to read those privacy policies to learn how they collect and use your information.

• What We Collect Automatically
• Other Information We May Collect
• Why We Collect Information
• Sharing Your Information
• Information Collected from Interactive Forms
• Information Practices for Children (COPPA)
• Use of Cookies
• Securing Your Information
• Your Rights Under the Privacy Act of 1974
• Social Media and Your Comments
• Other Privacy Practices

What We Collect Automatically

We automatically collect information about your visit that does not personally identify you. We collect the computer, browser, the name of the domain of your internet service provider (ISP), and the Internet Protocol (IP) address of the website from which you linked to FAA.gov. We also collect the date, time, and the pages you visit. Collecting this information helps us design the site to suit your needs. In the event of a known security or virus threat, we may collect information on the web content that you view.

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Other Information We May Collect

When you visit our website, we may request and collect the following categories of personal information from you:

• Contact information
• License numbers or other official document information to verify your identity
• Aviation-related background, such as whether you are a flight instructor or mechanic

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Why We Collect Information

Our principal purpose for collecting personal information online is to provide you with what you need and want, address security and virus concerns, and to ease the use of our website.

We will only use your information for the purposes you intended, to address security or virus threats, or for the purposes required under the law. See Choices on How We Use the Information You Provide.

We collect information to:

• Respond to your complaints
• Reply to your "feedback comments"
• Manage your access to restricted areas of the website
• Fulfill requests for reports and other similar information
• Register you for a member account
• Issue certificates (licenses)

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Sharing Your Information

We may share personally identifiable information you provide to us online with representatives within the Department of Transportation's Operating Administrations and related entities, other federal government agencies, or other named representatives as needed to speed your request or transaction. In a government-wide effort to combat security and virus threats, we may share some information we collect automatically, such as IP address, with other federal government agencies.

Also, the law may require us to share collected information with authorized law enforcement, homeland security, and national security activities. See the Privacy Act of 1974.

Choices on How We Use the Information You Provide

Throughout our website, we will let you know whether the information we ask you to provide is voluntary or required. By providing personally identifiable information, you grant us consent to use this information, but only for the primary reason you are giving it. We will ask you to grant us consent before using your voluntarily provided information for any secondary purposes, other than those required under the law.

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Information Collected from Interactive Forms

On some of our webpages we offer interactive forms that let you voluntarily submit personal information (such as your email address, name, or organization). This may occur when you are registering for conferences, workshops, or training sessions offered by FAA, ordering publications from FAA, or submitting comments to various web discussion forums. In those cases, we only use your information for the expressed purposes for which it is intended. Your information is not made available to any third party. However, if you supply your name, email address, or other personal information when you submit a comment to an FAA web discussion forum, we may post that information along with your comment.

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Information Practices for Children (COPPA)

We have information for children on our education web pages. We do not intentionally collect information from children under the age of 13. If in the future we choose to collect personal information from children, we will comply with the Children's Online Privacy Protection Act (COPPA).

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Use of Cookies

A cookie is a small text file stored on your computer that makes it easy for you to move around a website without continually re-entering your name, password, or preferences, for example.

FAA uses session and persistent cookies on our website to collect information about your activity on FAA.gov. For example, a session cookie is used to collect the number of clicks on a link on a FAA.gov page.

A session cookie is stored on your computer only during your visit to FAA.gov. After you turn off your computer or close your browser, the cookie disappears from your computer.

In contrast, a persistent cookie is stored on your computer and is re-used each time you visit FAA.gov. After you turn off your computer or close your browser, the cookie is kept on your machine for the next time you visit FAA.gov.

If you want to remove persistent cookies from your machine, you can use your browser to delete all persistent cookies. For example, in Internet Explorer, you can delete cookies via Tools > Internet Options. Keep in mind that this removes all cookies from your machine, even those created by other websites. Therefore, it may affect your experience on other websites.

If you want to opt-out of the use of Web measurement and cookie technologies, see Web Measurement and Customization Opt-Out.

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Securing Your Information

Properly securing the information we collect online is a primary commitment. To help us do this, we take the following steps:

• Employ internal access controls to ensure the only people who see your information are those with a need to do so to perform their official duties
• Train relevant personnel on our privacy and security measures to know requirements for compliance
• Secure the areas where we hold hard copies of information we collect online
• Perform regular backups of the information we collect online to insure against loss
• Use technical controls to secure the information we collect online including but not limited to:
  • Transport Layer Security (TLS)
  • Encryption
  • Firewalls
  • Password protections
• We periodically test our security procedures to ensure personnel and technical compliance
• We employ external access safeguards to identify and prevent unauthorized tries of outsiders to hack into, or cause harm to, the information in our systems

Tampering with FAA's website is against the law. Depending on the offense, it is punishable under the Computer Fraud and Abuse Act of 1986 and the National Information Infrastructure Protection Act.

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Your Rights Under the Privacy Act of 1974

In recognition of the President's Coronavirus Guidelines for America and following the Department's guidance to take all necessary precautions to protect the health and safety of the Department's workforce, FAA Privacy Office employees are working remotely and not able to process any Appeal requests received by mail. Any Appeal requests received by mail after Monday, March 16, 2020, cannot be processed until employees are able to return safely to the office. If you wish to submit an Appeal request, please send it to privacy@faa.gov.

The Privacy Act of 1974 protects the personal information the federal government keeps on you in systems of records (SOR) (information the DOT controls recovered by name or other personal identifier). The Privacy Act regulates how the government can disclose, share, provide access to, and keep the personal information that it collects. The Privacy Act does not cover all information collected online.

The Act's major terms require agencies to:

• Publish a Privacy Act Notice in the Federal Register explaining the existence, character, and uses of a new or revised SOR.
• Keep information about you accurate, relevant, timely, and complete to assure fairness in dealing with you.
• Allow you to, on request, access and review your information held in an SOR and request amendment of the information if you disagree with it.

When FAA collects information from you online that is subject to the Privacy Act (information kept in an SOR), we will provide a Privacy Act Statement specific to that collected information. This Privacy Act Statement tells you:

• The authority for and the purpose and use of the information collected subject to the Privacy Act
• Whether providing the information is voluntary or mandatory
• The effects on you if you do not provide any or all requested information

View our Privacy Act Notices.

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Social Media and Your Comments

FAA uses third-party services such as Facebook, Twitter, and YouTube to communicate and interact with the public. These services are controlled and operated by third parties, and are not government websites or applications. By interacting with FAA through these third-party services, you may be providing non-government third parties access to your personal information which can be used to distinguish or trace your identity. Any information collected by a third-party service is subject to the privacy policies of the third-party service provider.

Generally, FAA does not collect, disseminate, or maintain any personally identifiable information (PII) about you maintained by third party sites. However, you should be aware that FAA may read, review, or rely upon information that you make publicly available on these services (for example, comments made on the FAA's Facebook page), as authorized or required by law.

Below is the current list of official FAA social media accounts.

• FAA Facebook
• FAA Twitter
• FAA on YouTube
• FAA on Instagram
• FAA on LinkedIn

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Our Privacy Practices

If you have comments, concerns, or need more information on our privacy practices, please contact our Privacy Division at privacy@faa.gov or 1 (888) PRI-VAC1. Also, DOT has conducted a Privacy Impact Assessment on some systems.

View our DOT Privacy Impact Assessments.

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Disclaimer Statement

You are accessing a U.S. Government information system. This information system, including all related equipment, networks, and network devices, is provided for U.S. Government-authorized use only. Unauthorized or improper use of this system is prohibited, and may result in civil and criminal penalties, or administrative disciplinary action. The communications and data stored or transiting this system may be, for any lawful Government purpose, monitored, recorded, and subject to audit or investigation. By using this system, you understand and consent to such terms.

Vulnerability Disclosure Policy

Federal Aviation Administration

January 26, 2023

Introduction

The Federal Aviation Administration's (FAA's) continuing mission is to provide the safest, most efficient aerospace system in the world. In support of that mission, the FAA is committed to maintaining the security of FAA systems and protecting sensitive data and information from unauthorized disclosure. This policy is intended to give security researchers clear guidelines for conducting vulnerability discovery activities and to convey the procedures and conditions associated with submitting discovered vulnerabilities to the FAA in support of strengthening the FAA's systems.

This policy describes what systems and types of research are covered under this policy, how to send FAA vulnerability reports, and how long security researchers are required to wait before publicly disclosing vulnerabilities.

The FAA is looking for suggestions to improve the FAA's information systems’ security posture, including reporting potential system vulnerabilities.

Authorization

If you make a good faith¹ effort to comply with this policy during your security research, the FAA will consider your research to be authorized, work with you to understand and resolve the issue quickly, and will not recommend or pursue legal action related to your research conducted pursuant to this policy. Should a third party initiate legal action against you for activities conducted in accordance with this policy, the FAA will make this authorization known.

Guidelines

Under this policy, "authorized research" means activities in which you:

• Notify the FAA immediately after you discover a real or potential security issue.
• Comply with the Test Methods section of this policy.
• Provide the Agency, at minimum 90 days, to resolve the issue before you disclose it publicly.
• Do not submit a high volume of low-quality reports.

Once you have established that a vulnerability exists or encounter any sensitive data or information (including personally identifiable information, financial information, proprietary information or trade secrets of any party, or information indicating a potential aviation safety or security hazard), you must stop your test, notify the FAA immediately, not disclose this data or information, as applicable, to anyone else, and purge any stored FAA sensitive data and information from your systems immediately after reporting a vulnerability.

Test Methods

Security researchers must not:

• Test any system other than the systems set forth in the ‘Scope’ section below;
• Disclose vulnerability information, except as set forth in the ‘Reporting a Vulnerability’ and ‘Disclosure’ sections below;
• Engage in physical testing of facilities or resources;
• Engage in social engineering;
• Send unsolicited electronic mail to FAA users, including "phishing" messages;
• Execute or attempt to execute "Denial of Service" or "Resource Exhaustion" attacks;
• Introduce malicious software;
• Test in a manner that could degrade the operation of FAA systems, or intentionally impair, disrupt, or disable FAA systems;
• Test third-party applications, websites, or services that integrate with, or connect or link to or from, FAA systems;
• Delete, alter, share, retain, or destroy FAA data or information, or render FAA data or information inaccessible, or;
• Use an exploit to exfiltrate data or information, establish command line access, establish a persistent presence on FAA systems, or pivot to other FAA systems.

Security researchers may:

• View or store FAA sensitive data or information only to the extent necessary to document the presence of a potential vulnerability for reporting to the FAA. As stated below, you must purge any stored FAA sensitive data and information from your systems immediately after making your report to the FAA.

Security researchers must:

• Avoid privacy violations, degradation of user experience, disruption to production systems, and destruction or manipulation of data or information.
• Only use exploits to the extent necessary to confirm a vulnerability's presence and consistent with the "Security researchers must not" provisions of this section.
• Cease testing and notify the FAA immediately upon discovery of a vulnerability;
• Cease testing and notify the FAA immediately upon discovery of an exposure of sensitive data or information; and,
• Purge any stored FAA sensitive data and information from your systems immediately after reporting a vulnerability.

Scope

This policy applies to all public-facing FAA systems and services. If you are not sure whether a system is in scope or not, contact the FAA at vulnerabilitydisclosure@faa.gov before starting your research.

If there is a particular system or service not in scope that you think merits testing, please contact the FAA.

Reporting a Vulnerability

Information submitted under this policy will be used for defensive purposes only – to mitigate or remediate vulnerabilities. If your findings include newly discovered vulnerabilities that may affect other users of a product or service and not solely the FAA, the FAA may share your report with the Cybersecurity and Infrastructure Security Agency (CISA), where it will be handled under their coordinated vulnerability disclosure process. The FAA may also share your report with any affected vendors or open source projects, and the Transportation Security Administration (TSA), with which the Department of Transportation, including the FAA, shares responsibility for the aviation sub-sector of the Transportation Systems critical infrastructure sector. The FAA will not share your name or contact information without your express permission.

Note the FAA does not provide payment for vulnerability submissions and, by submitting a vulnerability report, you acknowledge that you have no expectation of payment and that you expressly waive any future payment claims against the U.S. Government related to your submission. Additionally the FAA will not provide any type of recognition for disclosed vulnerabilities.

The FAA accepts vulnerability reports at vulnerabilitydisclosure@faa.gov. Reports may be submitted anonymously. If you share contact information, receipt of your report will be acknowledged within three business days.

By submitting a vulnerability report to the FAA, a researcher warrants the report and any attachments do not violate the intellectual property rights of any third party, and the researcher grants the FAA a non-exclusive, royalty-free, world-wide, perpetual license to use, reproduce, create derivative works, and publish the report and any attachments.

What the FAA would like to see from you

In order to help triage and prioritize submissions, the FAA suggests that reports:

• Describe the vulnerability discovered, including its location and the potential impact of exploitation.
• Include the date you discovered the vulnerability.
• Provide a detailed technical description of the steps required to reproduce the vulnerability, including a description of any tools needed to identify or exploit the vulnerability.
• Identify any Common Vulnerabilities and Exposures (CVE) associated with the vulnerability.
• Images, e.g., screen captures, and other documents may be attached to reports. It is helpful to give attachments illustrative names.
• Reports may include proof-of-concept code that demonstrates exploitation of the vulnerability. The FAA requests that any scripts or exploit code be embedded into non-executable file types, including file archives.
• Be in English, if possible.

What you can expect from FAA

When you choose to share your contact information, the FAA commits to coordinating with you as openly and as quickly as possible.

• Within three business days, the FAA will acknowledge that your report has been received.
• When possible, the FAA will confirm the existence of the vulnerability to you and be as transparent as possible about the steps taken during the remediation process, including on issues or challenges that may delay resolution.
• The FAA will maintain an open dialogue to discuss issues.

Disclosure

The FAA is committed to timely correction of vulnerabilities and recognizes that public disclosure of a vulnerability in the absence of a readily-available corrective action likely increases versus decreases risk. Accordingly, the FAA requires that reporters of vulnerabilities refrain from public disclosure for a minimum of 90 calendar days from the date the FAA acknowledges receipt of the report. In some cases, the FAA may ask for an additional delay in public disclosure. To the extent consistent with applicable law, the FAA, generally, will not publicly disclose vulnerabilities identified in its systems, even once remediated.

Questions

Questions regarding this policy may be sent to vulnerabilitydisclosure@faa.gov. The FAA encourages security researchers to contact the FAA to request clarification on any element of this policy. Please contact the FAA prior to conducting research if you are unsure if a specific test method is inconsistent with or unaddressed by this policy. The FAA also invites you to provide suggestions for improving this policy.

¹Good faith means security research conducted with the intent to follow the FAA's VDP without malicious motive. The FAA may evaluate an individual's intent by taking into account all relevant facts and circumstances, including but not limited to: their actions, their statements, and the results of their actions. In other words, good faith security research means accessing a computer or software within the scope of this policy solely for the purpose of testing or investigating a security flaw or vulnerability and disclosing those findings in alignment with this policy. The security researcher's actions should be consistent with an attempt to improve security and to avoid doing harm, whether by unwarranted invasions of privacy, causing damage to property, compromising safety, or by other means.

A hallmark of good faith activity is a factual, timely report of a vulnerability on a system authorized for testing, sent directly to the FAA in accordance with this policy's instructions; however, a person could conduct research in good faith and have no reportable findings. In contrast, an individual who consciously decides to test systems that are not included within the scope of this policy would not be acting in good faith.

Linking Policy

Evaluation Criteria

The Federal Aviation Administration evaluates all suggested links using the following criteria:

• Is the recommended website an official government-owned or supported website?
• Does the recommended website provide official government information or services?
• Does the recommended website complement existing information, products, and services on FAA.gov?
• Is the recommended website accessible and applicable to a wide audience?
• Is the recommended website's content relevant, useful, and authoritative for citizens, businesses, and/or government officials?
• Does the recommended website's information appear to be accurate and current?
• Is the recommended website's approach to the privacy of personal information consistent with the government's privacy and security policies?
• Is the recommended website "user-friendly?"

Links to Government Websites

The Federal Aviation Administration can add a link to any government website that is publicly available unless directed not to by the agency that owns the site. Acceptable federal government-owned or government-sponsored website domains include .gov, .mil and .fed.us. FAA.gov also links to: quasi-government agencies and websites created by public sector/private sector partnerships; state and local government sites (for example, www.maryland.gov); and some government-sponsored websites that end in .com, .org, or .net (for example, www.usps.com for the U.S. Postal Service).

Links to Non-Government Websites

In rare instances, FAA.gov links to websites that are not government-owned or government-sponsored if these websites provide government information and/or services in a way that is not available on an official government website. FAA.gov provides these non-government websites as a public service only. The U.S. government, including the Federal Aviation Administration, neither endorses nor guarantees in any way the external organizations, services, advice, or products included in these website links. Furthermore, the U.S. government neither controls nor guarantees the accuracy, relevance, timeliness, or completeness of the information contained in non-government website links. (See Disclaimer of Endorsement for more information on this topic.)

Featured Links

FAA.gov highlights links of special interest to wide audiences by temporarily posting them in a position of prominence on the website. Featured links may include: online transactions; seasonal information; current topics on the minds of citizens, businesses or government officials; community-level services and information; cross-agency portals that enhance the public's interaction with government; kids' websites; and new links.

Prohibitions

FAA.gov will not link to any website that exhibits hate, bias, or discrimination. Furthermore, FAA.gov reserves the right to deny or remove any link that contains misleading information or unsubstantiated claims, or is determined to be in conflict with the Federal Aviation Administration's mission or policies.

Disclaimer of Endorsement

The information posted on FAA.gov includes hypertext links or pointers to information created and maintained by other public and/or private organizations. FAA.gov provides these links and pointers solely for our users' information and convenience. When users select a link to an outside website, they are leaving FAA.gov and are subject to the privacy and security policies of the owners/sponsors of the outside website.

• The Federal Aviation Administration and FAA.gov do not control or guarantee the accuracy, relevance, timeliness, or completeness of information contained on a linked website.
• The Federal Aviation Administration and FAA.gov do not endorse the organizations sponsoring linked websites, and we do not endorse the views they express or the products/services they offer.
• The Federal Aviation Administration and FAA.gov cannot authorize the use of copyrighted materials contained in linked websites. Users must request such authorization from the sponsor of the linked website.
• The Federal Aviation Administration and FAA.gov are not responsible for transmissions users receive from linked websites.
• The Federal Aviation Administration and FAA.gov do not guarantee that outside websites comply with Section 508 (Accessibility Requirements) of the Rehabilitation Act.

FAA Web Publishing Schedule

Section 207(f)(2) of the E-Government Act of 2002 requires federal agencies to develop an inventory of information to be published on their websites, establish a schedule for publishing information, make those schedules available for public comment, and post the schedules and priorities on the website.

The FAA has a long-standing policy to publish information as soon as it can be released to the public, so there is no more specific schedule. As new information becomes available that is important to the public, we are committed to putting it on our website.

The information that follows presents a topical inventory of FAA’s website. If you have suggestions for additional information we should post, please let us know.

Priority 1: Required by law, regulation, Presidential directive or other official directive, or to ensure national security; or mission-critical and essential for program operations, but not required by law:

• Aircraft, including registration and records, design approvals and modifications, light sport, amateur-built and general aviation, repair stations, special flight permits, international information for imports and exports, and information for suspected unapproved parts (SUP).
• Airports, including statistics, environmental issues, and airport development and organization information.
• Air Traffic, including real-time airport status, NextGen information, and orders and notices.
• Data & Research, including accident and incident reports, air traffic data, airline on-time statistics, aviation safety reports, aviation research plans, commercial space transportation, and aerospace forecasts.
• Licenses & Certificates, including information for pilots, aircraft, mechanics, airports and medical exams and certification.
• Regulations & Policies, including advisory circulars, airworthiness directives, NOTAMS, orders & notices, TFRs, and policy statements.
• Training & Testing, including education information for all ages, training programs, test centers, and international training.

Priority 2: Frequently requested information or services that would improve service to the public.

• About FAA, including budget, doing business with FAA, mission, vision, values, offices, organizational chart, history, plans and reports.
• Jobs, including job openings, descriptions, and application forms.
• News, including press releases, fact sheets, speeches, and testimony.
• All Visitors, including airmen, aviation industry, travelers, consultants and contractors, medical professionals, military, students, members of Congress and Congressional staff.

Priority 3: Other information

• Contact Us including our 24-hour safety hotline, airport noise issues, air travel service issues, consumer protection division, telephone directory, Freedom of Information Act (FOIA), and FAA address.
• Frequently Asked Questions (FAQs) and other information that enhances or further explains information presented in more detail elsewhere on the site.
• Privacy Policy explains our online information practices only, including how we collect and use your personal information.
• Web Policies & Notices including our accessibility policy, employment discrimination data, our web publishing schedule, Freedom of Information Act (FOIA), information quality guidelines, linking policy, privacy policy and small business contact.

FAA Social Media Comment Policy

The Federal Aviation Administration (FAA) uses social media sites like Facebook, Instagram, X (formerly Twitter), LinkedIn, Medium and YouTube to engage with individuals and organizations about topics related to the FAA's aviation safety mission and goals to educate and inform the public about aerospace.

This guidance will help you understand the agency’s policy for commenting and responding to comments on the FAA’s social media posts. 

• Content Disclaimer
• Acceptable Comments
• Unacceptable Comments
• Comment Review Period
• FAA Privacy Notice
• Employees
• Questions?

Content Disclaimer

The FAA's official website is www.faa.gov. The FAA cannot attest to the accuracy of all the information provided by a third-party site, social media platform or any other non-FAA.gov linked sites. Posted comments and images do not necessarily represent the views of the FAA. External, non-FAA links on these sites do not constitute official endorsement on behalf of the FAA.

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Acceptable Comments

We welcome your comments, ideas, and concerns. We expect conversations to follow the conventions of civil discourse. While we encourage followers to share thoughts and opinions on the FAA’s social media pages, we expect that comments will be expressed in a respectful manner.

The FAA does not agree with or endorse every comment that individuals post on our pages. Our goal is to share ideas and information with as many individuals as possible and our policy is to allow the majority of comments posted on our social media pages.

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Unacceptable Comments

A comment will be deleted if it contains:

• Off-topic or irrelevant posts, or posts that involve personal or non-FAA activities
• Hate speech directed at race, sex, sexual orientation, national origin, ethnicity, color, age, religion, or disability
• Overly aggressive, obscene, or profane language, photos, or images
• Statements that defame, harass, abuse, stalk, threaten, or in any way infringe on the rights of others
• Statements that encourage criminal conduct or otherwise violate any law or regulation in any jurisdiction
• Promotion of services, products, or political organizations
• Material that is copyrighted or trademarked
• Spam or links to inappropriate sites
• Disclosure of "personally identifiable information," proprietary or privileged information, or information that could compromise the Agency's security
• Other comments that the FAA Social Media team deems inappropriate
• All links posted as comments on FAA posts will be reviewed and may be deleted. Repeated violations may cause the author to be blocked from FAA social media pages.

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Comment Review Period

We recognize that the Internet is a medium unbound by regular business hours and your comments are welcome at any time. However, given the need to manage federal resources, comments will be reviewed only during regular business hours Monday through Friday.

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FAA Privacy Notice

To protect your privacy, please do not include personal information (e.g., an email address, phone number, or formal FAA position) in the text of your comment that identifies you beyond the information provided in your profile.

By using or accessing social media pages, you are accepting the practices described in the various social media platform policies. Facebook, LinkedIn, Instagram, X (formerly Twitter), Medium, YouTube, Reddit, etc. are not government websites or applications; they are controlled or operated by third parties, not by the FAA. The FAA's Privacy Policy does not apply to third-party sites.

Any personally identifiable information about you that becomes available through your use of this third-party website or application will not be maintained, used, or shared by the FAA, except as described in the Privacy Impact Assessment.

Additional guidance as to how the FAA regards privacy issues can be found within the Privacy and Website Policy.

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Employees

If you are an FAA employee, you are responsible for reading and understanding this policy, as well as complying with the rules and guidelines found in the DOT Social Media Policy and Standards of Conduct. This includes providing a disclaimer on your personal social media that states "The views expressed here are my own and not necessarily those of the FAA."

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Questions?

• For FAA social media: Digital@faa.gov
• For media inquiries: PressOffice@faa.gov

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Web Policies & Notices

The Agency's Web Policies and Notices provide information and guidance you must be aware of and follow when preparing content for FAA websites and the FAA Facebook page.

• FAA Social Media Comment Policy
• FAA Web Publishing Schedule
• Freedom of Information Act (FOIA)
• Linking Policy
• Privacy Policy
• Vulnerability Disclosure Policy
• Disclaimer Statement
• Small Business Contact
  • Small Business Office
    800 Independence Avenue, S.W.
    Washington, DC 20591
    Email: 9-FAA-SBO@faa.gov

Accessibility Statement

The Federal Aviation Administration is committed to providing access to our electronic and information technology, including external and internal web pages, to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998. Section 508 is a federal law requiring agencies to provide individuals with disabilities equal access to electronic information and data comparable to those who do not have disabilities, unless an undue burden would be imposed on the agency. More information on Section 508 and the technical standards used to measure conformance with this law can be found at section508.gov.

If you have feedback regarding the FAA's accessibility program or questions related to the accessibility of any content on this website, please use the contact form to email the FAA Section 508 Coordinator. Please include the web address and the specific problem you have encountered, if applicable. If you would like to file a Section 508-related complaint, please contact the FAA Office of Civil Rights National Intake Unit.

FAA Section 508 Coordinator: Sheree Peters

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DOT and FAA Letter to AT&T and Verizon

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